Mayor Martin J. Walsh is calling on the MBTA to hear what “customers have to say,” as it weighs a “tough” proposed fare hike on people who are already frustrated with the service they receive.
“I think it can be a very difficult increase,” Walsh told the Herald on Sunday. “People need to know that the service is getting better. I think the MBTA owes a little bit to the customers about what’s coming in the future here.”
As the Herald reported in January, the T is considering hiking fares by 6.3 percent despite pushback from fiscal watchdogs. Steve Poftak, the general manager of the T, justified the move as “an important part of the MBTA’s funding system,” and said it was “working hard to show customers the MBTA is improving.”
Walsh said investing in the T is a crucial part to solving the growing traffic problems in the city, recently listed as the most congested in the country by the traffic data firm INRIX earlier this month. But a rate hike, he said, must ensure improved service. (read more)
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